Refund policy
We have a 30-day return policy, which means you have 30 days after ordering your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bestknifeco.com. Please note that returns will need to be sent to the following address: 1294 W 520 S, Spanish Fork, UT 84660
If your return is accepted, we’ll send you a return shipping label and charge a $5 flat rate shipping fee, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@bestknifeco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
- Can be made within 30 days of order on unused, brand new products
- $5 flat rate return shipping fee will be applied
- No restocking fee
- Contact info@bestknifeco.com with order number
- No restocking fee
- Does not apply to final sale items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bestknifeco.com.